This Payment Policy sets out the payment methods, refund procedures and, where applicable, loyalty points or redeemable benefits available to customers when booking or using services through A-emhotels.com. All transactions are processed in a transparent, accurate and convenient manner and in accordance with applicable Vietnamese laws and regulations.

a) Available Payment Methods

A-emhotels.com currently offers the following payment methods, allowing customers to select the option that best suits their needs:

Payment via Electronic Payment Gateway (if applicable)

A-emhotels.com integrates electronic payment gateways provided by OnePay.

When selecting this payment method:

• Customers will be redirected to the secure payment interface of the relevant payment service provider.
• Payment authentication and processing will be carried out in accordance with the policies and procedures of the payment service provider.
• A-emhotels.com does not store customers’ complete bank card details or payment authentication information.

b) Refund Method in the Event of Cancellation or Termination of Services

Refunds will be processed when a cancellation, amendment or termination request meets the applicable conditions set out in the Cancellation and Refund Policy of A-emhotels.com.

Refund Methods

Depending on the original payment method, refunds may be processed using one of the following methods:

• Bank transfer to the bank account provided by the customer;
• Refund through the electronic payment gateway or e-wallet originally used for the transaction;
• Another refund method as mutually agreed between A-emhotels.com and the customer, provided that such method complies with applicable laws and regulations.

Refund Processing Time

• Refunds will generally be processed within 07–14 business days from the date on which the refund request is approved.
• For transactions made through a bank or electronic payment gateway, the time required for the refunded amount to be credited to the customer’s account may vary depending on the processing procedures of the relevant bank or payment service provider.

Refund Requirements

Customers may be required to provide the following information:

• Booking or reservation number;
• Full name of the person who made the booking;
• Bank account details, where the refund is made by bank transfer;
• Invoice, receipt or other relevant supporting documents, where applicable.

Any payment processing fees or other related charges, if applicable, will be handled in accordance with the Cancellation and Refund Policy of A-emhotels.com.

c) Loyalty Points, Point Refunds or Redeemable Benefits (if applicable)

At present, A-emhotels.com does not operate a loyalty point, point refund or redeemable benefit program for transactions made through the website.

If A-emhotels.com introduces a loyalty points program or other redeemable benefits in the future, the applicable terms, conditions, eligibility requirements and redemption procedures will be clearly published on the website.

Payment Support

If you have any questions or require assistance regarding payments, please contact us through the following channels:

• Website: https://a-emhotels.com
• Email: sales@a-emhotels.com
• Hotline: +84 (28) 3823 9292

A-emhotels.com is committed to supporting customers throughout the payment process and assisting with any issues arising from transactions made through the website.